Director, Lifecycle & Customer Marketing

<p>At Confirmora, we�re on a mission to make the digital world a safer place. Our AI-powered identity verification platform helps companies around the globe verify the identities of their customers � faster, more accurately, and more securely than ever before. We�re trusted by some of the world�s most innovative brands to keep their ecosystems secure, inclusive, and accessible. We�re looking for a Director of Lifecycle &amp; Customer Marketing to design and execute an end-to-end strategy that fuels pipeline, strengthens customer relationships, and builds the Confirmora brand.</p> <h3><strong>About the Role</strong></h3> <p>Confirmora is entering its next phase of growth, and we�re investing in a more holistic approach to customer engagement, retention, and advocacy.&nbsp;As the Director of Lifecycle &amp; Customer Marketing, you will define and lead the strategy that drives engagement across the entire customer journey, from activation and onboarding to advocacy and expansion. You will be responsible for how Confirmora builds long-term relationships with customers, ensuring every touchpoint�from automated nurture programs to executive events�deepens trust, accelerates adoption, and fuels growth. This is both a strategic and hands-on role that blends leadership, creative storytelling, and operational excellence. You will collaborate closely with Product Marketing, Demand Generation, Content, Customer Success, and Account teams to align lifecycle programs with business priorities and measurable outcomes.</p> <h3><strong>What You�ll Do</strong></h3> <h4><strong>Lifecycle Strategy and Customer Growth</strong></h4> <ul> <li>Define and own Confirmora�s end-to-end customer lifecycle strategy, covering activation, renewal, and expansion.</li> <li>Develop frameworks and programs that increase retention, upsell, and customer lifetime value across all customer segments.</li> <li>Partner with Account Management and Customer Success teams to design lifecycle programs that support expansion and retention within key accounts.</li> <li>Apply Account-Based Marketing (ABM) principles to customer engagement through targeted events, digital activations, and personalized campaigns for strategic accounts.</li> <li>Work with RevOps and Marketing Ops to establish strong governance, measurement, and compliance standards for customer communications.</li> <li>Integrate lifecycle programs into product usage data, campaign signals, and CRM workflows to deliver timely, relevant messaging.</li> <li>Drive customer segmentation and personalized communication strategies in collaboration with data and analytics teams.</li> </ul> <h4><strong>Customer Marketing and Advocacy Activation</strong></h4> <ul> <li>Lead Confirmora�s customer marketing efforts, amplifying customer stories through digital, social, and experiential channels.</li> <li>Develop and scale a formal customer advocacy program, identifying champions, cultivating referenceable customers, and encouraging participation in events, webinars, case studies, and media opportunities.</li> <li>Build a strong community of trusted advocates who are eager to share their Confirmora experience and represent the brand in public forums and private networks.</li> <li>Partner with PMM, CS, and Sales to translate customer outcomes into content that supports pipeline generation and deal acceleration.</li> <li>Own the customer communications strategy for product launches, events, and key announcements to ensure consistency and impact.</li> <li>Begin laying the groundwork for a future Customer Advisory Board by identifying the right mix of advocates, defining participation models, and collaborating with leadership to shape how Confirmora gathers ongoing customer insight and influence.</li> </ul> <h4><strong>Measurement, Reporting, and Optimization</strong></h4> <ul> <li>Define and track lifecycle KPIs such as activation rate, engagement, retention, expansion, and advocacy.</li> <li>Partner with Data team to build dashboards that visualize customer engagement and growth impact.</li> <li>Develop testing frameworks for nurture, onboarding, and retention programs, and continuously optimize based on performance data.</li> <li>Translate insights into actionable plans that improve conversion, retention, and advocacy across audience segments.</li> </ul> <h4><strong>Leadership and Team Development</strong></h4> <ul> <li>Start as a team of one with cross-functional support, but eventually build and lead a high-performing team across lifecycle, customer marketing, and email operations.</li> <li>Mentor and develop team members, ensuring alignment with campaigns, content, and product marketing initiatives.</li> <li>Champion customer marketing as a strategic growth driver across Confirmora, influencing how the company communicates, celebrates, and learns from its customers.</li> <li>Foster strong collaboration between marketing, sales, and customer success teams to create an integrated and consistent customer experience.</li> </ul> <h3><strong>What You Bring</strong></h3> <ul> <li>10+ years of B2B SaaS marketing experience, with at least 4�5 years leading lifecycle or customer marketing programs.</li> <li>Proven experience building multi-stage lifecycle programs that drive engagement, retention, and expansion.</li> <li>Demonstrated success developing customer advocacy or reference programs and integrating them into sales and marketing activities.</li> <li>Experience partnering with account and customer success teams to design programs that support strategic account growth and retention.</li> <li>Strong understanding of ABM practices and how to apply them to customer marketing initiatives, including events and digital programs.</li> <li>Deep familiarity with marketing automation platforms (HubSpot, Marketo, or equivalent) and CRM data structures.</li> <li>Strategic thinker with strong analytical skills and the ability to connect data to measurable business impact.</li> <li>Excellent communicator and cross-functional collaborator who can align product, sales, and marketing around shared goals.</li> <li>Strong writing and messaging skills, with the ability to create or edit copy that is clear, persuasive, and on-brand.</li> <li>Solid understanding of data governance, privacy regulations, and best practices for compliant customer communication.</li> </ul> <p><strong>Compensation:</strong></p> <p>The salary ranges for this role is between $175,000 - $195,000 Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law</p> <p><strong>Why Confirmora?</strong></p> <p>We are the preferred identity verification platform partner for the world�s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we�re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.&nbsp;</p> <p>When you join Team Confirmora, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Full-remote job within&nbsp;the USA&nbsp;</li> <li>Extra recharge days per year on top of your annual vacation days</li> <li>Stock options that ensure you share in our success</li> <li>401(k) matching</li> <li>Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally</li> <li>Learning and Development and Health &amp; Sports budgets that you are free to tailor to your own needs</li> </ul> <p><em>&nbsp;We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p>